At Galaxy Mobile, we strive to provide our customers with the highest quality mobile accessories. We understand that sometimes issues may arise, and we are here to assist you in the event that you need to return a product or request a refund.
1. Returns
We accept returns only under the following conditions:
a) Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us within [number of days] days from the date of delivery. We will provide you with a return authorization and instructions for returning the item.
b) Wrong Item Received: In the event that you receive the wrong product, please notify us within [number of days] days from the date of delivery. We will arrange for the correct item to be sent to you or provide you with a return label.
2. Return Process
*Product Not Return That Are On Sale Offers.
a) Contact Customer Support: Reach out to our customer support team at sales@galaxymobile.pk or 0300-6530821 within the specified time frame for your particular situation (as mentioned above).
b) Provide Information: When contacting us, please provide the following information:
- Your order number
- A clear description of the issue
- Photographs of the damaged or incorrect product (if applicable)
c) Return Authorization: Our customer support team will guide you through the return process, including issuing a return authorization if necessary.
d) Return Shipment: Pack the item securely, following the instructions provided by our customer support team. You will be responsible for shipping the item back to us. Please retain a copy of the shipping receipt and tracking number for reference.
3. Refunds
Once we receive the returned item and inspect it, we will process your refund. The method of refund may depend on your original payment method and the specific circumstances of your return. Here are some details to keep in mind:
a) Damaged or Defective Items: If the product is confirmed to be damaged or defective, we will issue a refund to your original payment method or provide store credit, as per your preference.
b) Wrong Item Received: If you received the wrong item, we will either send you the correct item or issue a refund to your original payment method upon receiving the returned item.
4. Timeframe for Refunds
Refunds will typically be processed within [number of days] days from the date of receiving the returned product. However, the exact time may vary based on the specific circumstances of your return and your payment method.
5. Contact Us
If you have any questions or concerns regarding our return and refund policy, please don’t hesitate to contact our customer support team at sales@galaxymobile.pk or 0300-6530821.