At Galaxy Mobile, we are committed to providing our customers with a seamless and efficient shopping experience, including prompt order processing and reliable delivery services.
1. Order Processing Time
We understand the importance of receiving your mobile accessories quickly. Our standard order processing time is typically one business day. This means that your order will be prepared and ready for shipment within 12 hours of placing it. Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Duration
We aim to deliver your orders to your doorstep as swiftly as possible. Our estimated shipping duration is 2 to 3 business days within Pakistan. Please note that delivery times may vary depending on your location, external factors, and any unforeseen circumstances beyond our control.
3. Shipping Methods
We partner with reliable courier services to ensure your orders are delivered safely and in a timely manner. The exact courier service may vary depending on your location and the availability of service providers.
4. Cash on Delivery (COD) Service
We offer Cash on Delivery (COD) as a convenient payment option for our customers across Pakistan. With COD, you have the flexibility to pay for your order in cash when it is delivered to your doorstep. Please note the following important details about our COD service:
- COD Fee: There is no additional fee for using our COD service.
- Payment in Exact Amount: Please ensure that you have the exact amount of the order ready for payment to our delivery personnel.
- Verification: Our delivery personnel may contact you for order verification and confirmation before delivery.
- Refusal: If you refuse to accept a COD order without a valid reason, we reserve the right to restrict or suspend your use of COD for future orders.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
6. Contact Us
If you have any questions or need assistance regarding our shipping policy or any specific shipping inquiries, please feel free to contact our customer support team at sales@galaxymobile.pk or 0300-6530821.
Please make sure to adapt this shipping policy to your specific business needs and comply with any local regulations and requirements in Pakistan. Also, display this policy prominently on your website to ensure that customers are well-informed about your shipping procedures.